What are the responsibilities and job description for the Customer Service Supervisor position at Dart Container?
Location: Administrative Sales
Supervisor: Valerie Rentfrow
Recruiter: Amanda Greenwood
Pay Grade: 17
We're looking for a Customer Service Supervisor to lead and support our team of Customer Service Representatives and Data Entry Assistants, ensuring smooth operations and top-notch service!
You'll coach and develop staff, optimize processes, and use Salesforce to track performance.
Problem-solving is key as you collaborate across departments to resolve complex issues. Plus, you'll recognize great work and help employees grow.
If you're a strong leader with a passion for customer service, apply today!
Core Skills And Qualifications
The ideal candidate must possess all of the following:
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278
If you experience difficulty applying online, you may call (800) 545-3278
Supervisor: Valerie Rentfrow
Recruiter: Amanda Greenwood
Pay Grade: 17
We're looking for a Customer Service Supervisor to lead and support our team of Customer Service Representatives and Data Entry Assistants, ensuring smooth operations and top-notch service!
You'll coach and develop staff, optimize processes, and use Salesforce to track performance.
Problem-solving is key as you collaborate across departments to resolve complex issues. Plus, you'll recognize great work and help employees grow.
If you're a strong leader with a passion for customer service, apply today!
Core Skills And Qualifications
The ideal candidate must possess all of the following:
- High School Diploma/GED
- Five (5) years Customer Service experience or (2) years Customer Service experience with an Associates degree in a related field
- Excellent verbal and written skills necessary to communicate intricate job-related processes to internal and external customers
- Organizational skills including the ability to prioritize workload to meet deadlines
- Ability to coach and mentor Customer Service Representatives
- Ability to maintain confidentiality
- Ability to perform duties with minimal supervision
- Ability to utilize business sense and creativity to develop new ideas and solutions
- One (1) year experience utilizing a CRM Tool such as Salesforce
- Six (6) months Outlook experience
- One (1) year SAP experience
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
- THC testing ONLY when such testing is required by law.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278
If you experience difficulty applying online, you may call (800) 545-3278
