What are the responsibilities and job description for the DAS Health | Field Services Technician II - Hybrid position at DAS Health?
Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking an experienced Field Services Technician II to support one of our clients in the Fort Wayne, IN!
The Field Services Technician II (FLSA Non-Exempt role) will provide onsite technical support for a healthcare client in the Fort Wayne, IN area and represent DAS Health in a professional and enterprise-level capacity. Key responsibilities include remote break-fix, asset management, technical solutions, and sales investigations.
Hours : Monday - Friday - dayshift
Work Environment : Hybrid - 3 days / on-site, 2 days - remote.
Location : Fort Wayne, IN
Responsibilities :
- Attentive to all client correspondence, notifying them daily about new developments of their service requests.
- Resolving tickets within required Service Level Agreements.
- Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Field Service Technician II Escalation and / or Team Lead).
- Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
- Adhere to change management and documentation policies and procedures as it relates to changes, maintenance, configuration management, and upgrading of systems.
- Create and update existing documentation in IT Glue with necessary client asset information.
- Implement, troubleshoot, and provide basic level support of internal and client technology :
- Client networks (firewalls, routers, switches, wifi)
- Windows server administration
- PC Applications and OS Issues
- MSP tools and systems (RMM, antivirus, etc.)
- Support client onboardings and implementations.
- Work with 3rd party vendors and vendor applications.
- After After-hours on-call duties as needed.
- Other duties, as assigned.
On-Site Client Support
Remote Client Support
Requirements :
What We Offer
For full-time opportunities, we offer :
About DAS :
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https : / / dashealth.com / Employment-Privacy-Notice / ) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.
