What are the responsibilities and job description for the CSR - Customer Service Representative position at DAS Labs, LLC (dba BUCKED UP)?
We are looking for a Customer Service Representative to join our team immediately. We are looking for that individual that has a friendly demeanor, a flexible approach to problem solving and enjoys working in a fast-paced environment. You will work with our customers, ensuring that they have a positive experience and will be completely empowered to ensure so. You will get to know our products and become an expert at advising customers. You will get to be in our office Monday thru Friday from 8:30 am to 5:00 pm, some nights and weekends during peak season will be required but you will have the option of working in the comfort of your environment.
Duties and Responsibilities:
- Handle customer concerns by providing solutions, helping to ensure a positive customer experience and outcome.
- Ensure that correct and accurate information is provided to customers, understanding when communication needs to be referred to managers or other departments.
- Collaborate with other representatives and coworkers in other departments, to provide solutions and improve processes affecting the customer experience.
- Active listening and communication skills to handle customers inquiries
- Multitasking and organizational skills to handle multiple issues and communication methods at one time
- Technical skills to use the phones, ordering software, word processing, databases, email, and chat software programs
- Knowledge of the products offered by Bucked Up to be able to answer inquiries from customers.
- Positive attitude to help with other projects and needs during downtime
