What are the responsibilities and job description for the CSR - Customer Service Representative position at Right Away Plumbing Heating and Air?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing and account management.
- Handle customer complaints with empathy and professionalism.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
- Utilize computer systems to track customer information and resolve issues.
- Uphold company policies while delivering exceptional client services.
Qualifications
- Previous experience in customer service or call center environment is preferred.
- Strong sales skills with the ability to upsell products when appropriate.
- Excellent phone etiquette and communication skills in English.
- Proficient in cash handling procedures.
- Ability to effectively communicate with customers and team members.
- Basic computer skills for data entry and record keeping.
- A positive attitude with a commitment to providing outstanding customer support.
If you are passionate about helping others and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time
Pay: $35,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: Hybrid remote in Pleasant Grove, UT 84062
Salary : $35,000 - $65,000