What are the responsibilities and job description for the Inside Sales Manager position at DASI, LLC?
For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the role of the Inside Sales Manager is to achieve maximum sales profitability, growth and account penetration by effectively selling the company’s products and/or related services. Receive inbound calls from customers, completes orders, and provide customer service on orders. Personally contact and secure new business accounts/customers. Support the Sales Director in the day-to-day supervision of local Inside Sales team.
Key accountabilities:
• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Coordinate sales efforts with the Sale Director and the Global Sales Teams engaging other areas of the business including Accounting, Operations, Purchasing, Repairs and Asset Management.
• Support Sales Director by providing daily supervision of team including work allocation, adoption of new processes and activities, day to day personnel issue and reporting.
• Deliver customer satisfaction through the timely, efficient and accurate processing of enquiries, sales orders, expedite requests, web shop enquiries.
• Work proactively at all times to ensure orders are processed in accordance with the customer requirements and any issues are raised to the customer in a professional manner taking full accountability for your actions.
• Expedite the resolution of customer problems and complaints.
• Maintain a constant focus on cost and continuously seek ways to reduce spend and maximize cost efficiency.
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Adopt a flexible approach and put the needs of the business above those of the role; take on additional responsibilities whenever the customer or business requires it.
• Maintain consistent achievement of delivery targets and performance goals.
• Perform all other duties as assigned.
Key skills and competences:
• Negotiation Skills.
• Change management skills.
• Commercial acumen.
• Strategic thinking.
• Attention to detail.
• Flexible and Adaptable.
• Continuous Improvement.
• Excellent communication skills.
Experience and qualifications:
• 3 years of experience in the commercial aircraft surplus parts trading sector (strongly desired).
• Demonstrated aptitude for problem-solving, ability to determine solutions for customers.
• Experience of working with different departments and levels of staff.
• Excellent process knowledge.
• Supervisory experience.
DASI, LLC. and group companies are an Equal Opportunities Employer
