WTY & COST REC PROG MGR

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.

Growth Opportunities: We support your professional development and offer opportunities for advancement.

Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.

Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance!

Principal Duties/Responsibilities (essential Functions)

Warranty Claims Oversight

• Oversee the warranty programs’ claim process (customer and vendor facing)
• Identify process improvements
• Develop procedures and work instructions
  
  

Cost Recovery Strategy and Execution

• Create and implement strategies to maximize cost recovery from suppliers or other third parties
• Identify warranty-related cost recovery opportunities and help train warranty and material administrators on how to secure reimbursements
• Work closely with the Material group to help them ensure vendor’s accountability for warranty-related costs due to parts defects or quality issues
• Implement process feedback loops with quality assurance and engineering teams to address parts’ issues that contribute to warranty claims
• Build and maintain a strong relationship with all stakeholders, focusing on collaborative improvement efforts
• Partner with customer service teams to ensure a positive customer experience and smooth claim process
  
  

Data Analysis and Reporting

• Analyze warranty claims data to identify trends, root causes and recurring parts’ issues
• Set up detailed reports and dashboards for senior leadership, highlighting claims performance, recovery rates and opportunities for cost reduction
• Work closely with cross functional stakeholders (Material, Spares Warranty and Finance groups) to forecast warranty related expenses and mitigate risks
  
  

Training and Development

• Compile training materials and provide appropriate training and support to cross-functional teams on warranty policies, cost recovery practices and tools.
• Assist Business Development team with AI-assisted claim adjudication projects
  
  

Non-principal Duties/Responsibilities (non-essential Functions)

Provide general administrative support to the warranty team as needed, for example updating databases

Market research on claim administration best practices

Participate in special projects or cross-functional initiatives

Back-up support for other team members within department during absences

Provide assistance with internal audits

Minimum Required Qualifications

Bachelor’s degree in Business, Finance, Supply Chain Management or related field

Five years of experience in warranty management, cost recovery, supply chain or related field

Strong negotiation and contract management skills.

Proven Analytical Abilities And Experience With Data-driven Decision Making

Proficiency in Microsoft Excel and experience with SAP

Excellent communication and problem-solving skills

Ability to work well with others with little direct supervision

Additional Desired Qualifications

Master’s Degree

Previous experience in aerospace industry

Knowledge of process improvement methodologies

Familiarity with warranty-related legal and regulatory requirements

Working Conditions

Office environment

Some travel may be required

Use of personnel computer is required