Instructor

Are you an engaging and detail-oriented person passionate about empowering others through education? At DCI, we’re seeking a dynamic Instructor to lead training sessions, develop educational materials, and support our customers and team members in mastering our innovative financial services technology.

This role will support the management application, which includes card processing, AP, GL, safe deposit box, analytics, teller, branch capture 21, security, vendor management, BSA/AML, and profitability. Your expertise will help community banks thrive in today’s competitive market.

This position will be based at the corporate headquarters in Hutchinson, KS with a hybrid work schedule.

What You'll Do
Key responsibilities include:

• Classroom/Web-Based Instruction
  • Conduct classroom and virtual training sessions for customers and employees on DCI applications.
  • Develop instructional materials and course outlines tailored to user needs.
  • Communicate federal regulation implications as they relate to DCI applications.
  • Deliver engaging presentations and education sessions at the annual DCI Conference.
• Online Learning Content (eLearning)
  • Design and maintain interactive online courses for training purposes.
  • Use innovative tools to create accessible, impactful digital learning experiences.
• Operational Reviews
  • Conduct on-site system usage reviews to optimize client understanding and application of DCI software.
  • Draft comprehensive reports summarizing findings and recommendations.
• Product Development
  • Collaborate on the design and testing of new products and enhancements.
• Customer Support
  • Respond to customer inquiries via phone and email, offering expert guidance on DCI products.
  • Provide solutions to improve customer knowledge and application of DCI software.
• Team Collaboration
  • Support other team members by contributing to shared projects, documentation, and customer calls.

What Will Help You Stand Out

• A Bachelor’s degree in Business, Information Systems, Education, or a related field.
• 1-3 years of experience in business, education training, or financial institutions.
• Knowledge of the banking industry and regulatory compliance as they relate to DCI applications.
• Experience with online course authoring software.
• Classroom management expertise and advanced leadership skills.
• Ability to work independently or with a team; appropriate conduct of interpersonal relations.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
• Effective planning, coordination, time management, and organization skills.

Job Context

• Periods of standing and walking.
• Extended periods of driving or flying.
• Normal office and classroom working conditions.
• Periods of extensive travel.
• Regular and reliable attendance required.

A Day in the Life

Imagine starting your day preparing materials for an upcoming training session, followed by delivering a virtual class to a group of enthusiastic learners. Later, you’ll analyze a client’s system usage and draft actionable recommendations, knowing your efforts directly empower local banks to succeed.

Why Join DCI?
At DCI, you’re not just filling a role—you’re joining a community. With over 60 years of experience and a presence across 27 states, we empower community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Delivering outstanding client experiences is at the heart of everything we do.
• Attitude Over Aptitude: Bring the right mindset, and we’ll provide the tools for success.
• Open and Frequent Communication: Transparency and collaboration drive our achievements.
• Trust and Accountability: Owning your work ensures trust and excellence.
• Honesty and Integrity in Everything We Do: Ethical practices guide all our decisions and actions.

Ready to Apply?
If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• Strong public speaking and presentation skills.
• Excellent verbal and interpersonal communication skills.
• Exceptional analytical problem-solving abilities.
• Strong documentation and written communication skills.
• Ability to travel up to 40% of the time (via car or plane).