What are the responsibilities and job description for the Desktop Support Analyst position at Data Concepts?
Responsibilities
- Act as a first point of contact for providing technical support to all areas within the organization.
Qualifications
- Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
- Ability to explain technical concepts in simple terms to non-technical users.
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
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