What are the responsibilities and job description for the SCA Tutor position at Data Dimensions, LLC?
Onboarding Schedule: Orientation is remote on a Friday from 9am-2pm.
Training Schedule: Onsite training begins the following Monday. Hours will be 8am-4:30pm.
Regular Schedule: Monday-Friday and one Saturday per month. 9am-5:30pm. Overtime can be expected regularly throughout the week as well.
Purpose: The Tutor/Team Coach meets with team members individually to provide instruction, feedback and answer questions. This position guides team members to improve productivity and quality.
Essential Duties and Responsibilities:
Responsible for assisting team members with inquiries and questions on task-specific items.
Provide feedback, coach and solutions to team members to achieve greater productivity and quality.
Performs other roles, depending on the needs for the day.
Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity.
Monitors work volumes to see if people need to be reassigned to different queues.
Stock central area with work supplies throughout the shift.
Assist Supervisors and HR with ad hoc needs.
Assist with focus trainings, as needed.
Verifies exceptions.
Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
Qualification Requirements –
To perform the job successfully, an individual should demonstrate the following:
Must be at least 18 years of age.
Able to read, write and speak English.
Able to maintain confidential information.
Successfully pass and maintain acceptable background checks and security clearances
Must have knowledge of the General Clerk I, Data Entry Operator II and QA Representative I position.
Identify ways to steer and motivate the team toward set goals and objectives while maintaining the confidentiality of individual team member statistics and private information.
Intermediate computer knowledge and Microsoft Suite experience.
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