What are the responsibilities and job description for the Help Desk Lead position at Data Intelligence LLC?
Job Responsibilities
- The CODIS Help Desk provides CODIS software application support to the worldwide CODIS Community. The Help Desk is available to provide CODIS-related technical advice and troubleshooting to supported configurations. The CODIS Help Desk is also responsible for helping laboratories with general IT issues that may affect CODIS.
- Provide operations labor, support, and services to include a CODIS Help Desk to the CODIS program management and all users (domestic and international) of the CODIS and related software (to include website, LMS, survey tool, and CRE). The CODIS Help Desk will support all deployed and subsequent CODIS versions that may be released during the life cycle of this contract.
- The required service level of the Help Desk is to support a current user base of approximately 3,000 users which can be expected to grow by at least 10% during a specific period-of-performance (PoP) (typically 12-months).
- Manage Help Desk Tickets
- Develop a Help Desk Training Plan to include all aspects of CODIS, appropriate networking and active directory topics, and other topics important to supporting the CODIS community.
- Support for up to four (4) major versions of each CODIS software application (CODIS, SAPS, and CRE)
Required Skills/Experience
- A minimum of three (3) years as lead worker in program of similar scope, type, and complexity
- Documented troubleshooting skills and experience on software.
- Communication and Writing skill in fluent English and written skills
- Minimum of three (3) years of working experience with the latest version of Microsoft Office Suite (Word, Excel, and PowerPoint) and SharePoint (User).
- Two (2) years' experience with and knowledge of CODIS is Preferred.
- At least secret level security clearance
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran’s organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
