What are the responsibilities and job description for the Business Continuity Support Specialist position at Datacom?
About the Role
The Problem Manager is a key member of our IT operations team, responsible for ensuring the smooth operation of our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Key Deliverables
- Record and document problem candidates in the ITSM tool with a clear problem statement.
- Validate problem candidates, prioritizing them correctly and allocating ownership within areas of expertise.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
Skills and Qualifications
- Strong analytical and problem-solving skills.
- Ability to work well under stress and pressure.
- Effective communication and interpersonal skills.
What We Offer
We provide a dynamic and supportive work environment, flexible work arrangements, and opportunities for growth and development.
The Problem Manager is a key member of our IT operations team, responsible for ensuring the smooth operation of our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Key Deliverables
- Record and document problem candidates in the ITSM tool with a clear problem statement.
- Validate problem candidates, prioritizing them correctly and allocating ownership within areas of expertise.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
Skills and Qualifications
- Strong analytical and problem-solving skills.
- Ability to work well under stress and pressure.
- Effective communication and interpersonal skills.
What We Offer
We provide a dynamic and supportive work environment, flexible work arrangements, and opportunities for growth and development.
