Oracle BRM Support Engineer

DataFielder Inc. is currently recruiting for multiple Oracle BRM Support Engineers on a Contract basis. This position can be based onsite in either Miami, FL or Dallas, TX.

Summary:

We are seeking an Oracle BRM Support Engineer with expertise in Oracle Billing and Revenue Management (BRM) to contribute to a team providing comprehensive 24x7 support. The role requires hands-on technical skills for monitoring, troubleshooting, and optimizing the BRM system, with a focus on maintaining high availability, data integrity, and compliance. Effective communication and collaborative teamwork are essential, particularly with our offshore support team.

Responsibilities:

• Continuously monitor the BRM system, promptly addressing issues to minimize downtime
• Respond to and resolve incidents and service requests, ensuring adherence to service levels
• Perform system maintenance, including patching, upgrades, and performance tuning
• Diagnose and resolve technical issues, coordinating with IT teams and vendors as needed
• Ensure data integrity and security, implementing measures against data breaches and losses
• Document incidents, resolutions, configurations, and procedures for knowledge sharing
• Provide user support and conduct training on BRM system functionalities
• Monitor system performance and optimize for increased reliability and efficiency
• Collaborate with cross-functional and offshore teams to implement new features and enhancements

• 5 years of experience in Oracle Billing and Revenue Management (BRM) support
• Proven troubleshooting, problem-solving, and performance optimization abilities
• Strong incident management and user support skills within a 24x7 environment
• Familiarity with data integrity, security practices, and compliance requirements
• Effective communication and collaboration skills, including experience with offshore teams
• Bachelor's degree in Computer Science, Information Technology, or related field preferred