CustomerSupport Lead/Manager

Job Details:

Job Title: Customer Support Lead/Manager

Duration: 6 Months (With possible extension)

Location: Kissimmee, FL 34747

Required Skills & Experience: -

*) 5 to 10 years of IT work experience.

*) Supervising employees by communicating regularly, motivating, training, evaluating, planning, and directing their work.

*) Assisting with troubleshooting computer systems and related software.

*) Learning about and providing technical assistance and routine maintenance of specialized software applications.

*) Providing support for other IT-related hardware devices such as networked printers, smartphones, etc.

*) Performing advanced troubleshooting to determine cause of problems.

*) Installing, configuring, and providing support for Service Desk tickets, as assigned.

*) Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Job Roles & Responsibilities: -

*) Supervising employees by communicating regularly, motivating, training, evaluating, planning, and directing their work.

*) Assisting with troubleshooting computer systems and related software.

*) Learning about and providing technical assistance and routine maintenance of specialized software applications.

*) Providing support for other IT-related hardware devices such as networked printers, smartphones, etc.

*) Performing advanced troubleshooting to determine cause of problems.

*) Installing, configuring, and providing support for Service Desk tickets, as assigned.

*) Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

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