End User Engineer

DatamanUSA is looking for an End User Engineer for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: End User Engineer

Location: Baltimore, MD

Duration: 12 months

Roles & Responsibilities:

Application Packaging:

*) Develop, build, and maintain application packages for deployment from SCCM as well as Intune.

*) Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.

*) Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:

*) Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end-user devices.

*) Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end-user environment.

*) Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration:

*) Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.

*) Deploy, maintain, and upgrade Task Sequences for PXE imaging process.

*) Implement and manage SCCM scheduled deployments, compliance, and reporting.

Technical End User Support:

*) Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.

*) Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.

*) Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Collaboration and Knowledge Sharing:

*) Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end-user experience.

*) Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.

Minimum Education and Experience Requirements:

*) Minimum of 5 years of application packaging experience

*) Minimum of 5 years SCCM experience

*) Minimum of 2 years Azure/intune experience

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