What are the responsibilities and job description for the IT Technical Support - L1/L2 position at DataMasters?
Job Description
Full-time/direct-hire position onsite with our client in Eden, NC.
Level 1/2 support for Windows System Administrator and IT operations
Full-time/direct-hire position onsite with our client in Eden, NC.
Level 1/2 support for Windows System Administrator and IT operations
- General IT support for all IT equipment - Windows Servers/ desktop, email, VOIP,
- Training and development for team members
- Support issues for manufacturing plant in Eden, NC, as well as assisting with major issues for locations in Martinsville, VA, and Stoneville, NC
- Review open tickets to get resolution for end users
- Perform troubleshooting to isolate and diagnose common network problems.
- Upgrade hardware and software components as required.
- Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.
- Provides users with network technical support and responds to user’s needs and questions related to all technical issues.
- Network users, user environment, directories, and security
- Firewall and VPN Configurations
- EDI
- Wireless Technologies and Standards/ WAPs
- Handheld Devices (Apple and Android)
- Warehouse Barcode scanners/ software (High Jump)
- Video Surveillance Systems/ physical security
- Audio Visual Systems
- Software (Dynamics GP, Adobe, etc.)
- VoIP Phone Systems
- Office365, Windows Server/ Desktop, MS Teams, Outlook etc.
- Responsible for ensuring that information systems are functioning up to standards. This is a broad area encompassing the following:
- Maintain knowledge of developments in software and hardware and incorporate these developments into future systems of the company.
- Troubleshooting and resolving system problems to users on a 24-hour basis.
- Maintaining user files and related security on the various information systems.
- Perform changes in computer and communication system hardware and software so that expenses and downtime are minimized while ensuring reliable and timely services.
- Disaster recovery ensuring daily back-ups, maintenance and annual plan testing.
- Plan and devise education programs to ensure users can adequately use the system.
- Update ticketing system with documentation on issues and solutions
