Intune Admin

Intune Admin

Worksite Location

1055 Hillcrest Rd Ste E2, Mobile, Alabama, 36695-3957, United States

1. Extensive experience as a Microsoft Intune Administrator - Pilot is leveraging Intune, Autopilot and other Microsoft tools to support deployment of thousands of insurance adjusters per year to respond efficiently and effectively to catastrophic events across the us. This role needs to be ready to impact from day one the existing Intune environement as well as support initiatives focused on future growth leveraging the toolset.

2. Extensive hands on experience leveraging Intune for endpoint management - In addition to using Intune for device and user based policy, and to create efficiencies for deploying adjusters into the field, there is an increased focus on leveraging Intune for a more robust, secure Mobile Device Management program, and Mobile Application Management program.

3. Background with utilizing Intune to support security and compliance best practices - Pilot needs this resource to be able to come in and identify potential gaps in their compliance or in their exiting Policies and help them to address and harden their overall posture.

Secondary Skills - Nice to Haves

Job Description

Who Pilot Catastrophe Is:

Pilot Catastrophe Services is an independent insurance adjustment firm headquartered in Mobile, Alabama. Pilot's goal is to provide a better way to handle catastrophe claims. Pilot works to provide a better service for carriers, adjusters, and policyholders alike. Pilot provides capital, human resources, and a 24 hour assistance through customer service representatives, claims processors and administrative support staff. When disaster strikes, Pilot partners with major insurance carriers to serve their communities.

Why this position is open:

One of the central missions of the Pilot IT organization is to find ways to increase the speed and size to which they can scale at a moment's notice, all while being as efficient as possible and committing the least number of errors. Because Pilot's clients build their businesses on being able to respond to catastrophes quickly and effectively, and because they trust Pilot to enable that effort, Pilot is always looking for new tools, technologies, or ways to lower error and lower time it takes to have an adjuster in the field working. As they continue to invest in ways to be more efficient and effective there has been a move to a BYOD process for employees.

That move has created a lot of change that has already been made to the original Intune configuration, and will drive more change over the foreseeable future. As a result Pilot wants to bring in an additional Intune Admin who has a background and deep knoweldge of Intune and other Microsoft Cloud tools to work alongside the existing Intune admin, support an effort to review and reconfigure their existing Intune posture, and help support initiatives around Intune into the future.

What you will do:

As an Intune Admin at Pilot Cat, you will report to the Manager of Support Services and work alongside another Intune admin and a team of support specialists, systems and network team members, and other business resources to ensure the success of the Endpoint management practice at Pilot. The role will be broken into two main phases initially with room for growth, exposure to new technology and opportunities to grow your skillset.

Phase I: With the recent shift to BYOD Pilot is brining in a Microsoft Partner to support an overall review and reconfiguration of their current Intune environement. Their current Intune environement was built and configured around an environement entirely made up of Pilot Cat Owned corporate hardware. As they shift to the BYOD practice they want an Admin who can initial support internal Pilot employees, as well as work alongside the partner doing the review to ensure the best possible retention of SME knowledge, advocacy for Pilot during the review, and an understanding of best practices and policies moving forward. You will work hand in hand with the manager of support, the vendor, Microsoft directly, and several business stakeholders. In addition, as time allows you will work with the current Intune administrator to ensure devices are compliant, that Policies on GPOS in Active Directory are being applied to the cloud for the future, and that Pilot continues to modernize and improve how they deploy resources.

Phase II: As the initial review and reconfig comes to a close this role will settle into more of a "business as usual" posturing, focusing on areas like compliance and policy in Intune, (device based and user based), in supporting the Mobile Device Management and Mobile Application Management programs at Pilot, and ensuring support and success when storms require scale and speed from Pilot IT.

Beyond the day to day requirements of both Phase I and II this role will also be connected to the team that will continue to look for ways to improve Pilots overall efficiency, security, and ultimately success. For example, as the BYOD practice gets stood up, and there is more corporate knowledge and success this team will pivot to support projects like migrating EntraID from on -prem to the cloud, on continuous improvements, and other areas to increase efficiency.

Additional Skills & Qualifications

Soft Skills:

- Self -Starter: Need someone who is going to be a go getter, prioritize and execute their tasks and then work to understand where to go next and get started.

- Strong Communication: needs to be able to partner with development and other technical teams, as well as PMO and in some cases business stakeholders.

- Technical Aptitude: While the ideal candidate has the background in the technology and tools this team is leveraging today, as the environement continues to grow and change it is critical you are able to learn and pivot as needed.

Additional Technical Skills:

- Ideal candidates have a background supporting a variety of Azure based tools (Intune being primary) Pilot is investing heavily in Microsoft technology. Tools like EntraID, Defender, Key Vaults, Functional Apps, Azure DevOps, Power Apps, AVD, and more are all being utilized in some capacity and likely will gain traction over the years.

Employee Value Proposition (EVP)