What are the responsibilities and job description for the IT Support Specialist position at DataSnipper?
About the Role
We are looking for an IT Support Specialist to play a key role in supporting, troubleshooting, and optimizing our company's technology infrastructure. This individual will work closely with employees to ensure that hardware, software, and network systems run smoothly. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, and a customer-focused approach to providing technical support.
About DataSnipper
DataSnipper, is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and has now officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures.
The recent acquisition of AI-native UpLink, a cloud-based secure document request portal, and the launch of DocuMine, a new AI-powered document validator, dramatically expand DataSnipper's goal to build a comprehensive AI-powered audit ecosystem with global impact.
With over 500.000 users in 125 countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we're not stopping there!
What you will do
- Complete troubleshooting and provide IT support for core business applications and operating systems.
- Provide desktop support and local network support, including installation, provisioning and diagnostics.
- Manage user accounts and privileges.
- Coordinate technical assistance from suppliers as necessary.
- Proactively identify issues and potential improvements.
- Contribute to internal knowledge base and share information about technical issues within your team.
- Provide training to new and existing team members and help with the onboarding process for new customers.
- Complete all relevant administrative tasks in accordance with established policies & procedures.
What you bring
What we offer :
