What are the responsibilities and job description for the Desktop Support Analyst position at DataStaff, Inc.?
DataStaff, Inc. is currently seeking a Desktop Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA .
This position is onsite with local travel required.
Responsibilities :
Work with field staff with new technology and support of devices.
Work with staff to be innovative with technology to perform daily job functions.
Agency-specific end user support throughout Salem District
Provide troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
Required Skills :
5 Years - Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices.
5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.
5 Years - Experience working with help desk request tracking and reporting tools
5 Years - Strong Customer Service skills that include a “customer first” attitude.
Desired Skills : Provide computer training for field staff
Knowledge of computer / mobile device applications and how they operate in an enterprise environment.
Experience with creating training documentation.
This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
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