What are the responsibilities and job description for the Desktop/Technical Support Technician position at DataStaff, Inc.?
Job Details
DataStaff, Inc. is currently seeking a Desktop/Technical Support Technician to fill a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is 100% onsite
*Some local travel will be required (10%)
Responsibilities:
- Support a Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
- Assist IT Management with integration, management, and support of the Information Technology program for the Care Center and some remote Veterans Benefits sites.
- provide IT administration and technical support for agency specific software and hardware systems.
Knowledge and Skills:
- Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
- Basic experience with IT inventory control, ticketing system and reporting.
- Good understanding of Network and IT security.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses good organization and time management skills.
Required Skills:
- 3 Years - Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
- 3 Years - Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
- 3 Years - Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
- 3 Years - Basic experience with the setup and support for IT presentations utilizing equipment and software.
- 3 Years - Basic experience with IT inventory control and reporting.
- 3 Years - Basic experience with IT staff training via in person or electronic media.
- 3 Years - Basic experience with analog and digital phone configuration and troubleshooting.
- 3 Years - Working knowledge and experience with computer application installation, administration, and training.
- 3 Years - Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
- 3 Years - Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- 3 Years - Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
- 3 Years - Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
