Helpdesk Analyst

DataStaff, Inc is currently seeking a Helpdesk Analyst for a long-term contract opportunity for one of our direct clients in Richmond, VA
*This position will be onsite the first month for training. After the initial onsite training this role will be 2-3 days per week onsite.
Responsibilities:

• Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
• Ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
• Performs password resets, and unlocks accounts as needed.
• Responsible for all new hire PC builds and the deployment of that equipment to the new hires office.
• Responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
• Installs software to end user PCs as requested.
• Performs PC troubleshooting as needed.
• Manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to staff.

Required Skills:

• 2 Years - Recent experience in a full-time Help Desk/Technical Support position
• 2 Years - Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office products
• 2 Years - Experience entering information and working with a trouble ticket, issue tracking system
• 2 Years - Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
• 2 Years - Proven analytical and problem-solving abilities
• 2 Years - Excellent verbal and written communication skills
• 2 Years - Ability to work independently with minimal direction and as a team
• 2 Years - Highly motivated and self-directed
• 2 Years - Ability to present ideas in business-friendly and user-friendly language.
• 2 Years - Ability to work independently with minimal direction and as a team
• 2 Years - Highly motivated and self-directed

Desired Skills:

• 2 Years - Knowledge of Active Directory
• 2 Years - CompTIA A Certification
• 2 Years - Experience with Symantec s Altiris and Ivanti s Service Desk.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.