Bilingual Customer Service Representative

At DataXport, CS Reps will have the opportunity to interact with customers over the phone, chat, and email in a responsive, productive, and professional manner. Agents must provide outstanding service in every customer encounter, be effective communicators, be able to respond to directions and work as cooperative team members.

We offer:

· Work from Home positions available

· Paid Training (1 week of onsite classroom training and 1 week of nesting)

· Salary: $15.00 -$16.00

· Monetary weekly incentives

·Job Type: Temporary positions

· Excellent working environment

· Promotional opportunities

Main Job Tasks and Responsibilities:

· Answer calls professionally

· Respond to customer inquiries via phone, chat, or email

· Research required information using available resources

· Handle and resolve customer complaints

· Provide customers with product and service information

· Enter customer information

· Process orders, forms, and applications

· Identify and escalate priority issues

· Route calls to the appropriate resource

· Follow up on customer calls and emails where necessary

· Complete encounter logs as required

· Produce encounter reports as required

Education and Knowledge

· High school diploma or equivalent

· Proficient in relevant computer applications: Windows proficiency

· Knowledge /willingness to learn customer service principles and practices

· Knowledge/willingness to learn about call center telephony and technology

· Good data entry/keyboard skills: Minimum score of 30 WPM, minimum accuracy of 92%

· Knowledge of administration and clerical processes preferable

· Willingness to learn about relevant products /processes as applicable

Key Competencies

· Excellent fluency in English with clear pronunciation

· Fluency in Spanish with clear pronunciation

· Excellent English spelling and grammar

· Listening skills

· Reading skills: comprehension, retention.

· Problem analysis

· Problem-solving

· Customer service-oriented

· Organizational skills

· Attention to detail

· Initiative

· Judgment

· Adaptability

· Teamwork

· Stress tolerance

· Resilience

· Be able to follow instructions

· Able to meet work schedules

Physical Requirements/Working Conditions:

Predominately sedentary light office position with a high frequency of keyboarding/computer work required (100% of the workday).

All offers of employment with DataXport are contingent upon the successful completion of pre-employment verification and assessment and criminal background check. The examination, job skills assessment, and criminal background check must be completed before the first day of employment. DX reserves the right to determine the suitability of an applicant for a position based on an evaluation of all available information, including but not limited to past work performance, applications, resumes, references, background checks, and tests after preliminary training.

DataXport.Net, LLC is an equal-opportunity employer.

Job Types: Full-time, Temporary

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Work Location: Hybrid remote in El Paso, TX 79935

Salary : $15 - $16