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Bilingual (English/Spanish) Customer Service Representative (Onsite)

InteLogix
El Paso, TX Full Time
POSTED ON 1/8/2025
AVAILABLE BEFORE 1/31/2025

Overview

InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite.  In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

 

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

 

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
    • Access up to 50% of earned wages (capped at $500 per pay period)
  • Salary Range: Starts at $12.00 - Up to $15.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors

 

 

Responsibilities

 

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

 

Qualifications

 

What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Typing Assessment required
  • Schedules vary based on job related factors 
  • Superb attendance, so you can be there when our customers need us

All job offers are contingent upon: 

  • Completion of drug screen
  • Completion of background check
  • Required to register fingerprints (if applicable)

 

Salary : $12 - $15

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