What are the responsibilities and job description for the Device Support Technician position at Datum Software, Inc.?
Job Details
Job Details:
Job Title: Device Support Technician
Duration: Contract To Hire
Location: Atlanta, GA || Onsite
Job Description:
Education:
- Bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred.
Experience:
- Two-year prior Support Center experience, working in a fast-paced environment directly supporting Desktops and Laptops.
- Proven ability to meet service goals consistently.
- One-year prior Windows administration and Active Directory experience.
- Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred. Metrics
Responsibilities:
Listed below are the responsibilities for this role:
- Cultivate and manage relationships with customers.
- Prioritize work and meet deadlines.
- Support and deploy company desktops and laptops.
- Document resolutions for other teams and team members to use.
- Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
- Support on-going Device Support projects.
- Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends.
- Maintain application packages for deployment through MECM/SCCM and Intune.
- Participate in building Gold image for company desktops/laptops.
- Follow policies and procedures on computer and software deployment and decommissioning.
- Function as a point of contact for incidents and service requests from end users by phone and email.
- Solve problems and be able to present technical information to users with different technical skill levels.
- Communicate effectively with customers, coworkers, and management.
- Configure Apple devices in Airwatch or Intune.
- Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more.
- Cross train and assist others when necessary.
- Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others.
- Employ device management tools in supporting users and requested applications.
- React to change productively and handle other essential tasks as assigned.
- Be an active member of the Device Support Services team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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