What are the responsibilities and job description for the Front Desk Agent position at Davenport District Hospitality Inc?
Position Summary: Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.
Essential Functions:
- Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
- Ensure special guest requests are communicated, noted and fulfilled.
- Listen and respond to guest inquiries in a positive and friendly manner.
- Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
- Answer telephones promptly and courteously. Route calls appropriately.
- Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
- Perform all other duties as assigned.
- Conduct self in a professional manner at all times.
Help setting up breakfast 2 days a week (would require you start earlier on those days)
Qualifications:
- High school diploma or GED.
- Possession of government required licenses or certificates.
- Basic math skills
Ability to:
- Handle many tasks at one time and work well under pressure.
- Work with minimal supervision.
- Maintain a professional appearance at all times.
- Work as part of a team.
- Communicate effectively.
- Receive and follow both verbal and written instructions.
Must be available to work weekends. Strong history of dependability and attendance required. Reliable transportation to the South Hill.
