TITLE OF POSITION:                 Summer Building/Conference Manager

CLASSIFICATION:                      Student Employee

DEPARTMENT:                           Athletics

LOCATION:                                 Grand Rapids– Lettinga

REPORTS TO:                            Manager of Athletic Facility/Events

PAY RATE:                                 $12.00 - $14.00

SUMMARY:

This position acts as a general assistant to the department, performing general business functions including but not limited to building rounds, station checks, and any other work related to daily operations.  May also support the director and assistant director of the student center by performing supervisory functions. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

• Perform supervisory duties for Student Center student employees in the absence of the director and assistant director.
• Main contact for Summer Camps and Conferences
• Act as auxiliary support for all areas of student center and be cross-trained in all functions
• Responsible for the security of all student center assets including products, register/receipt handling, and reporting integrity
• Handle customer complaints and student center issues.
• Be knowledgeable of all administrative policies and procedures that must be implemented in the Student Center.
• Provide leadership that promotes trust, cooperation, and high levels of performance to the Student Center student employees.
• Develop effective working partnerships as a means to expedite and improve services for students, visitors, staff & faculty.
• May assist with training, recruiting, interviewing and hiring of student center staff.
• May assist with laundry and distribution of athletic equipment.
• May be responsible for administrative support functions for the student center including but not limited to: greeting visitors, as well as answering and routing incoming calls, creating, maintaining and updating files.
• Provide GREAT Customer Service
• Understand and abide by all external and internal regulations and policies.  This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.

QUALIFICATIONS:

• Must have at least 1 year of experience working as a Summer Athletic & Camps Assistant
• High School Diploma or GED equivalent.
• Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
• Must be able to communicate professionally to coaches, players, and fans.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.
• Previous customer service experience preferred but not required.
• Demonstrated ability to work accurately and effectively with computerized data systems (PC and mainframe).
• Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
• Some travel between locations required (own transportation). No regular lifting requirements, occasional lifting up to 35 pounds.

Salary : $12 - $14