Service Field Engineer

Field Service Engineer  Job Description and Duties:

·         Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems.

·         Familiar with systems for Broadcast and AV solutions that may include ST-2110, NDI, SDI-based systems

·         Adjust, configure, and troubleshooting video and audio-conferencing systems.

·         Adjust, configure, and troubleshoot DSPs and audio systems.

·         Experience with LED video wall systems, controllers and hardware, troubleshooting

·         Retrieve and load control system code and troubleshoot control systems.

·         Repair connectors, cables, and other system components.

·         De-install/install system components, devices, and equipment.

·         Provide detailed status (written documentation of findings) of system repair in service orders and to service manager through DCA                  internal/external communication channels.

·         Communicate with vendors and manufacturers to request service and support for products and equipment.

·         Load, test, and edit control code and graphical user interface files with remote assistance as needed.

·         Responsible for the accurate mark-up of field documentation and maintaining and achieving all job-related configuration files, code,                graphic touch panel layouts and programs in a timely manner.

·         Provide system training to the owner or client when required.

·         Provide client support via onsite, remote, email or phone call.

·         Follow DCA dispatching instructions for service appointments.

·         Learn and utilize DCA tools for tracking service orders, RMAs, and maintaining records of service appointments.

·         Learn and utilize all DCA tools, programs and services to track and document service and projects.

·         Proficient in the use of computers, both Apple and PCs and software programs

·         Proficient in the use of Microsoft 365 suite of apps

·         Follow safety standards as required by OSHA and DCA management.

Skills and Qualifications

·         High school diploma or equivalent; associate or bachelor’s degree in computer science, information technology, engineering, or related field preferred.

·         CTS Certification preferred

·         At least 2 years of experience in technical support, customer service, or a similar role.

·         Proficient in using various operating systems, applications, tools, and devices related to the company's products or services.

·         Maintain professional appearance and communication with clients.

·         Ability to diagnose and resolve technical problems quickly and effectively.

·         Excellent communication, interpersonal, and customer service skills.

·         Ability to work independently or as part of a team.

·         Ability to prioritize and manage time efficiently.

·         Attention to detail and quality.

·         Eager to learn new skills and technologies.

Physical Demands of this position:

• Ability to safely, frequently and independently move and handle up to 50 lbs.
• Must be able to stand, kneel and crouch for short periods of time, climb ladders and scaffolds
• Work in high places and in small, cramped places.
• Must be able to maintain a safety-minded approach to all activities.
• CDL and vehicle to travel to client sites