Description

Summary/Objective: 

The Job Coach works alongside the Transitional Age Youth (TAY) to promote vocational skill development, which assists the young person to “Create Opportunities which Make Personal Advancements toward Self-Sufficiency” (COMPASS). The Job Coach provides weekly case management services, where resources and skill development are offered on a 1:1 basis. The Job Coach also offers vocational training via weekly workshops to ensure the program participant receives both onsite and offsite job education/training.

The goal of the Job Coach is to ensure the program participant is prepared for employment and provide support to sustain that employment. The Job Coach functions as a mentor by role modeling professionalism to ensure a successful employment experience.

Essential Functions:

Specific duties include but are not limited to the following:

1. Review referrals from Transitional Social Workers and initiate contact with TAY.
2. Complete intake and review contract and agency policies.
3. Complete vocational assessments to establish baseline proficiency in various vocational areas identified.
4. Develop a vocational plan by identifying goals with the program participant and document the progress toward those goals based on weekly case management.
5. Provide ongoing resources to the program participant including offering access to online resources for career exploration such as CA Career Zone.
6. Work with program participants to prepare them for job applications, interviews, and arrange for job placement/internships both 1:1 and/or via group workshops.
7. Work as a liaison between program participants and their employer to help resolve any concerns that may arise and be aware of and provide training as needed to program participants.
8. Work with the Transitional Social Workers to help ensure the program participants are receiving the kind of training and reinforcement they need to be successful employees.
9. Collaborate with the Employment and Education Specialist and/or Director to help analyze reasons why placements aren’t successful and make adjustments to improve success ratios.
10. Work with the Employment and Education Specialist and/or Director to complete monthly reports to track progress toward job readiness.
11. Other duties as assigned.

Qualifications

Competence:

1. Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; and commits to exceeding customer expectations.
2. Support of Diversity: Treats all people with cultural humility; values diverse perspectives; participates in diversity training opportunities; provides a supportive work environment for the multicultural workforce; treats others fairly without regard to race, sex, color, religion, or sexual orientation; recognizes differences as opportunities to learn and gain by working together; values and encourages unique skills and talents; seeks and considers diverse perspectives and ideas.
3. Initiative and Creativity: Plans work and carries out tasks as instructed; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; and responds to situations as they arise with minimal supervision.
4. Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, program participants and supervisors; shares critical information with everyone involved; helps to set a tone of cooperation; coordinates own work with others; seeks opinions; and values working relationships;
5. Judgment: Makes sound decisions; bases decisions on fact rather than emotion; and analyzes problems skillfully.
6. Commitment to Safety: Understands, encourages and carries out the principles of safety management; complies with agency safety policies and procedures; completes all required agency training; and takes personal responsibility for safety.
7. Responsiveness to requests for service: Responds to requests for service in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritizes customer needs; follows up to evaluate customer satisfaction.
8. Staff development: Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit.
9. Flexibility: Remains open-minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying customer needs.
10. Organization: Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules people and tasks effectively.

Supervisory Responsibility:

This position has no supervisory responsibility.

Work Environment:

This job operates in a professional office environment and within the community, using standard office equipment.  This position routinely will travel to job sites within the local communities and may periodically attend meetings and/or trainings in other cities within California.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to stand and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.

Position Type/Expected Hours of Work:

This is a part-time position, and hours of work and days are Monday through Friday.  It is expected that the employee may work later evenings meaning until 7:30 p.m. based on program participant availability.   Occasional weekend work may be required as job duties demand. 

Required Education and Experience:

• A bachelor’s degree in social work or a related field from an accredited institution of higher learning is preferred.  Consideration will be given to an AA degree or equivalent and prior experience working in workforce development and/or other student service program, especially within a college setting.
• At least 1-2 years of experience and general knowledge of at-risk youth and/or Transitional Age Youth (TAY) population, as well as knowledge of available community resources, or at least 1 year of experience in workforce development with an emphasis on employer outreach and service to the transitional age youth (TAY) population
• Bilingual (English/Spanish) preferred. 

Other requirements:

• Must have a valid California driver’s license and good driving record.
• Must be physically, mentally, and occupationally capable of performing assigned tasks for this class of employee.
• Must meet Title XXII personnel requirements with regards to fingerprinting, forms, and documents.
• Possess or be able to obtain CPR and First Aid certificates within 30 days of employment.
• Must be at least 21 years of age.

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Salary : $23 - $26