What are the responsibilities and job description for the Bilingual Patient Service Representative II position at David Raines Community Health Center?
David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!
WHAT WE OFFER? We offer 11 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.
WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and five school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.
Summary of Duties
The Application Analyst is responsible for assisting in the implementation of the NextGen system to maximize its efficient use, both for practice management and for maintenance of electronic health and dental records. The Application Analyst will coordinate activities with the IT Specialist to assure that the system is efficiently structured and that staff is well trained in the use of the product, and should be capable of teaching the characteristics of the information systems available to the company. The Application Analyst will also be responsible for maintaining the company’s presence on the internet and social media
Work Schedule: Monday-Friday, 8am – 5pm, Wednesdays 9am – 6pm varies based on location and operational needs
Work Requirements:
- Analyzes and problem solves issues with current system as they relate to the integration and management of patient data
- Administers the current medical information system.
- Routinely conducts quality assurance activities through reviews, meetings, reports, and observation of results, according to professional practice standards and regulatory compliance.
- Acquires and abstracts primary or secondary data from existing internal or external data sources.
- Creates, designs, and manages the web site and social media for DRCHC.
- Helps with the patient scheduling system.
- Develops graphs, reports, and presentations of project results.
- Conducts in-service training.
- Ability to present complex information in an understandable and compelling manner.
- Participates in and conducts meetings when necessary.
- Problem-solves issues with other services.
- Assists in Orientation when needed.
Education/ Qualifications
- Associate or bachelor’s degree in computer science
- Two years of experience with:
- Computer information systems
- Software applications (Microsoft Office, Crystal Reports, etc.)
- Experience with database reporting
- Experience and skill with implementation and application of the NextGen system
- Electronic Health Record experience required.
- Healthcare background or experience.
Experience: At least three years of patient/customer services experience
All applications/resumes are accepted online via www.davidraineschc.org or any of the external posting site such as glassdoor or indeed.
