Patient Service Representative

The Staff Patient Service Representative is an integral part of the health care team. The receptionist assists the health care team in a professional manner in the health clinic setting. Responsibilities include assistance in opening clinic and closing clinic (turns on computers, disperses messages, registers patients and schedules patients); working with all health clinic personnel to ensure an efficient and safe environment of care.

Duties and Responsibilities

The Staff Receptionist performs the following duties as assigned.

• Provides clinical services.
  • Greets patients and visitors upon arrival
  • Answers telephone lines promptly.
  • Correctly enters registration and insurance information into computer.
  • Secures all necessary signatures on patient’s medical record.
  • Coordinates the delivery of patient care provided by the health care team.
  • Various secretarial duties.
  • Verifies insurance benefits and obtains necessary information needed.
  • Collects patient payments.
  • Schedules follow-up appointments as needed.
  • Participates as a team member and promotes teamwork by assisting others with patient care and department activities.
  • Maintains adequate inventory of medical forms, supplies.
  • Learns all aspects of registration, scheduling, etc for optimal efficiency of the office.
  • Demonstrates strong initiative to get daily work finished and processed.
  • Communicates effectively with patients, physicians, providers and others.
  • Demonstrates accurate judgment.
  • Notify supervisor of any problems, in a timely manner and works to resolve said issues.
• Fulfills administrative duties.
  • Assists in maintaining an efficient, safe, secure, orderly, and aseptic environment of care for all patients and employees.
  • Is familiar with and abides by OSHA Standards, Hazardous Materials, Universal Precautions, use of personal protective equipment, Evacuation, Fire, Disaster, and Safety Plans.
  • If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.
• Performs all other duties as assigned.

Knowledge, Skills and Abilities

Required

• Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Clinic’s current operational protocols
• Knowledge of medical terminology and appropriate abbreviations
• Ability to read and comprehend short correspondence, and memos
• Ability to document, with clarity, all information relevant to a patient’s needs
• Ability to effectively present information in small group situations to patients, Clinic staff, and the general public.
• Ability to work cooperatively with community agency personnel to coordinate services for patients
• Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
• Ability to prioritize and allocate resources

Preferred

• Spanish speaking and writing skills

Credentials and Experience

Preferred

• One (1) year of practice experience in a clinic office setting.

Required

• High School Diploma or GED