Leasing Manager

Position Summary

To assist Property Manager in directing the overall operation of the Leasing Center, including, but not limited to training staff, scheduling daily activity of office staff, leasing apartments, maintaining accurate leasing records and to coordinate all marketing efforts. Report directly to Property Manager.

Responsibilities include the following. Other duties may be assigned.

• Lead leasing staff with positive attitude and promote company policies and procedures
• Help create up beat/positive atmosphere to achieve property occupancy goals
• Provide leadership through training, development, and mentoring of the leasing staff
• Assist Regional Manager with training seminars and educational techniques
• Coordinate and participate in all training seminars
• Supervise leasing team with paperwork, applications, leases, apartment inspections, thank you cards, approval letters, follow-up calls, lease signing to ensure accuracy and completion in timely manner
• Ensure maximum rentals by reviewing and improving guest cards, leasing presentations, follow-up procedures, customer service techniques and inspection of rent ready apartments
• Evaluate and review the performance of leasing personnel and report to supervisors with concerns, compliments and/or areas requiring improvement
• Sign off on applicants approvals from Credit Retriever with the exception of conditional approvals which must be deferred to the Property Manager for direction
• Present all new lease files to Property Manager for approval prior to any lease signing
• Update and ensure accuracy of Unit Availability Report daily and submit to leasing and maintenance staff
• Create monthly leasing staff schedule
• Compile and submit monthly commission report to Regional Director
• Lease apartments which include conducting rental inquiries and tours of the community
• Enter applications and leases into the Yardi computer system
• Answer phone and greet visitors in a friendly, professional manner
• Assist with handling customer relations that include special requests, move-ins, move-outs and questions regarding community policies
• Accountability for property’s sales and overall achievement as it relates to leasing goals and retention goals
• Assist in the coordination of collateral materials
• Maintains a well-organized Leasing Center
• Compile and submit Weekly Activity Report to Regional Director including analysis of conversion ratio
• Assist in the creation of marketing strategies
• Perform and update market survey on monthly basis and submit to Regional Director
• Performing outreach, training or demonstration of apartment homes to increase occupancy
• Coordinate and participate in community events such as: grand openings, groundbreaking ceremonies, ribbon cutting ceremonies, professional fairs, etc.
• Participate and assist with resident activities, open houses, and other events to promote community
• Weekend work is required as well as flexibility in work schedule as determined by Property Manager, Regional Manager and/or Regional Director
• Must understand and promote Fair Housing regulations
• Ensure supply of promotional items
• Gain a thorough understanding of the market conditions by evaluating the community and adjacent competition
• Must be able to adhere to change and meet corporate demands
• May be asked to assist in the lease-up of new or troubled communities as needed
• Update Regional Manager weekly on status of miscellaneous functions, i.e., event planning, outreach results, training plans and results, etc.
• Submit monthly objectives and schedules to Property Manager, Regional Property Manager and Regional Property Director
• Assist or organize other related marketing and promotional projects as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven creative abilities as applied to marketing strategies
• Extremely strong written and verbal communication skills
• Strong, proven computer skills; Excel and Word are critical
• High sense of urgency to complete tasks, while still ensuring a quality product or result
• Maintain a professional demeanor
• This position may require some week-end work
• Strong commitment to company goals and values
• Customer Centered
• Friendly and positive attitude
• Dependable, organized team player
• Ability to direct and coach others
• Through knowledge of Fair Housing Laws
• Must have valid drivers license and dependable vehicle
• Sales: Must be able to effectively persuade individual to choose a product
• Organization: Must be able to coordinate activities and time schedules for leasing staff
• Flexibility: Must be able to manage changes and work demands
• Dependability: Must be a reliable team player who can take initiative
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and allocation percentages.
• Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions.
• Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
• Employee frequently is required to sit, stand, walk, and taste or smell.
• Employee is occasionally required to stoop, kneel, crouch or crawl.
• Employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee is regularly exposed to outside weather conditions.
• Employee is occasionally exposed to moving mechanical parts.
• Noise level in the work environment is usually moderate.
• Individual in this position must be creative, organized, flexible, dependable and professional.

Education/Training/Experience

• Bachelor’s degree (B.A.) from four-year college or university; or 3-5 years specifically related experience and/or training; or equivalent combination of education and experience
• Experience should include the ability to identify marketing trends and design
• Consistently meet or exceed leasing requirements
• Exhibit leadership skills measured by the success and moral of leasing team
• Outstanding written and oral communications skills
• Extremely strong organizational skills, with the ability to manage multiple priorities
• Ability to make presentations to a small or large group, as needed
• Detail orientated, deadline driven style of working required
• Professional demeanor required at all times
• Candidates may be tested for relevant position knowledge
• Candidates must submit to and pass a complete background check

Supervision Received

• Reports directly to community Property Manager, Regional Manager and Regional Director
• Provides supervision to Leasing Staff

Benefits

• We support a work-life balance by providing 10 days per year of vacation, plus sick leave, plus a paid day off for your Birthday
• We provide 9 paid holidays
• 401k Retirement: Save for your future with a 50% company match, up to 8%
• Health benefits: medical, dental, vision, with employer contributions
• Receive a 15% discount on your rent with our Apartment Rental Discount program
• We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
• Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership