What are the responsibilities and job description for the BDC/CRM Manager - Clay, NY position at Davidson Auto Group?
Davidson Ford of Clay looking for a Business Development Center (BDC) Manager! The BDC Manager is responsible for overseeing the day-to-day operations of our dealership’s call center, ensuring exceptional customer service and smooth communication between customers and various departments, including analyzing the data from our Customer Relationship Management (CRM) software.
We’re looking for someone who is great at collaboration, team-building, effective communication, analytical analysis, and implementing best practices to drive efficiency, performance, and customer satisfaction!
We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around!
Hours: Monday - Friday, 8:30am - 5:30pm with occasional Saturdays or altered schedule as needed for department coverage
Pay Range: $55,000 - $70,000 /year
Responsibilities:
- Accurately keep track of the daily activities performed by department personnel.
- Ensure that all customer communications are handled in a timely and effective manner.
- Regularly audit customer communications to ensure proper procedures are being followed and they all receive a high standard of service.
- Responds to online reviews and communications.
- Stay up to date on current offerings and products.
- Provide training on new offerings and products to team members as needed.
- Help create a collaborative environment with other departments.
- Create/maintain a positive and friendly team environment.
- Create and/or update initiatives designed to drive customer satisfaction, departmental workflow, teamwork, etc.
- Create a schedule within the department that provides coverage as needed during operational hours.
- Provide back-up to other team members as needed.
- Other duties may be assigned as needed.
Required Skills:
- Proven experience in CRM management, marketing, or related roles, with hands-on experience with CRM software (e.g., VinSolutions, Salesforce, HubSpot, Microsoft Dynamics, DealerSocket etc.).
- Strong analytical skills with the ability to interpret complex data and turn it into actionable insights.
- Excellent project management skills with the ability to manage multiple initiatives simultaneously.
- Exceptional communication and collaboration skills, with experience working across departments.
- Knowledge of customer segmentation, lead nurturing, and lifecycle management.
- Strong understanding of customer engagement and retention strategies.
- Experience with email marketing, automation, and campaign analytics.
- Bachelor’s degree in Marketing, Business, or a related field; or equivalent experience.
- 3 years of CRM management or relevant experience.
Preferred:
- Previous administrative or customer service experience.
- Previous automotive industry experience.
Benefits and Growth Opportunities:
- Up to 2 weeks vacation at time of hire, based on experience!
- Discounts on vehicles, service, and parts!
- Sick Leave accrued every week!
- We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
- We offer a reimbursement for qualifying out of pocket costs.
- We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
- We offer both Traditional and Roth 401(k) plans with an employer match.
- We offer paid holidays.
- Paid vacation time.
- We have an Employee Assistance Program, available to our employees and their immediate family members free of charge!
- We are an Equal Opportunity Employer.
- We offer advancement opportunities within a large organization.
Salary : $55,000 - $70,000
