What are the responsibilities and job description for the Manager, Digital Campus Services position at Davidson College?
Manager, Digital Campus Services
The Manager of Digital Campus Services leads the Digital Campus team, serving as a champion for delivering exceptional user experiences through Davidson's collaboration platforms, desktop systems, artificial intelligence tools, and emerging technologies. This position combines hands-on technical leadership with strategic oversight to ensure campus-wide technologies deliver value while maintaining focus on future innovations. As a working manager, they balance technical execution with team leadership and stakeholder engagement.
As a member of the T&I leadership team, the Digital Campus Services Manager will contribute to Davidson's mission of "driving digital transformation that advances Davidson's primary purpose." They are expected to foster a high-performing team culture built on collaboration, innovation, and technical excellence.
Principal Duties and Responsibilities
- Lead and mentor Digital Campus team members, providing technical guidance and performance management
- Drive strategic direction of Davidson's digital collaboration, endpoint management, and artificial intelligence services
- Serve as escalation point for complex technical issues and service incidents
- Build and maintain relationships with key stakeholders across the college
- Manage vendor relationships and contracts
- Oversee the team's product ownership model, ensuring service quality and continuous improvement
- Lead initiatives to integrate new technologies, including AI tools, into Davidson's digital ecosystem
- Manage team resources and budget allocations
- Foster an inclusive team environment and advance DEI principles in hiring and development practices
- Lead change management initiatives for new technology implementations
- Maintain and develop technical documentation and training programs
- Oversee administration of SaaS platforms and cloud collaboration tools
- Participate in college-wide committees and projects as assigned
Minimum Qualifications
- Bachelor's degree in related field or equivalent work experience
- 5 years of experience in information technology
- Demonstrated expertise in cloud collaboration platforms (Zoom, Office 365, Google Workplace)
- Strong understanding of enterprise IT concepts and protocols
- Experience administering SaaS platforms at scale
- Experience with project management and resource allocation
- Excellence in stakeholder communication and relationship management
- Proven ability to develop team members and foster continuous improvement
- Strong technical documentation and training program development skills
Desired Skills & Abilities
- Experience in a higher education setting
- Strong understanding of collaboration platform concepts (meeting room, video conferencing, UCaaS)
- Familiarity with endpoint management practices and platforms
- Experience with artificial intelligence and its applications
- Leadership experience in change management initiatives
Additional Information
Work Location: Flexible work location program available, with approximately 80% on-campus presence required. Candidates should maintain residence within commuting distance of the Charlotte metro area.
As a part of your application materials, a resume and cover letter are required. Information about how to submit the application documents can be found at https://employment.davidson.edu
