What are the responsibilities and job description for the Customer Care Manager position at Davidson Homes LLC?
About Company:
Davidson Homes is proud to be Certified™ by Great Place To Work® for 2024. The prestigious award is based entirely on what current employees say about their experience working at Davidson. 89% of employees at Davidson said it’s a great place to work, compared to 57% of employees at a typical U.S. based company.
Davidson Homes: Pioneering Excellence in Homebuilding Since 2009
Founded on Adam Davidson’s vision, Davidson Homes has been redefining what it means to call a place "home" through unparalleled craftsmanship and a personalized homebuying experience. We're not just building homes; we're crafting communities where every space is designed to empower, engage, and elevate its inhabitants. At the heart of our mission is a commitment to excellence, innovation, and inclusivity, creating a culture where diversity is celebrated, and challenges are met with creative solutions.
About the Role:
The Customer Care Manager is responsible for all new home orientations and resolution of any outstanding warranty items for homeowners. This role is responsible for leading a team and ensuring all financial and customer satisfaction goals are achieved in the division.
Responsibilities:
- Coordinate and schedule repairs with contractors and customers. Follow-up to ensure timely responses and resolution.
- Follow up, inspect and ensure accurate completion of all repairs.
- Instruct customers on how to maintain their homes; communicate with buyers/owners on any non-warranty items.
- Manage and achieve warranty budgets for the division.
- Handle multiple tasks, as well as projects within designated timeframes.
- Responsible for achieving high levels of customer satisfaction in the division.
- Lead a team of customer care representatives; responsible for overall performance in the division.
- Performing minor repairs as needed.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Construction Management, or a related field.
- 3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience in the construction or home building industry.
- Experience managing a team
Physical Demands:
- Standing [75% of time]
- Sitting [25 % of time]
- Lifting [up to 50 lbs]
EEO Statement: Davidson Homes LLC is an equal-opportunity employer. The company will provide equal opportunities in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity or any other characteristic protected by applicable federal or state law. This policy applies to all terms, conditions, and privileges of employment and all policies of the company.
