Customer Care Representative

Davidson Homes is proud to be Certified™ by Great Place To Work® for 2024. The prestigious award is based entirely on what current employees say about their experience working at Davidson. 89% of employees at Davidson said it's a great place to work, compared to 57% of employees at a typical U.S. based company.

Davidson Homes : Pioneering Excellence in Homebuilding Since 2009

Founded on Adam Davidson's vision, Davidson Homes has been redefining what it means to call a place "home" through unparalleled craftsmanship and a personalized homebuying experience. We're not just building homes; we're crafting communities where every space is designed to empower, engage, and elevate its inhabitants. At the heart of our mission is a commitment to excellence, innovation, and inclusivity, creating a culture where diversity is celebrated, and challenges are met with creative solutions.

Come join Davidson Homes as we continue to grow! We are looking for experienced team players to join one of the fastest growing home builders in the country.

Position Description : Primary responsibilities for this position are responding to and handling customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expediting repairs, and ensuring homeowner satisfaction.

Key Responsibilities :

• Manages completion of quality home repairs within standards set by company and industry specifications.
• Respond to homeowner service calls as assigned by the Customer Care Coordinator and / or Customer Care Manager.
• Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request.
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
• Monitors business partners work for completion and satisfaction of repairs
• Open and close Web Requests, Service Requests and Work orders, as needed
• Completes minor home repairs; obtains customer's approval / signature for completed service requests.
• Monitors status reports for accuracy.
• Expedites emergency repairs.
• Assists in maintaining community standards.
• Perform Demonstrations, 60 day and 11 months post close homeowner warranty requests.

Minimum Qualifications :

Preferred Experience and Qualifications :

Physical Demands :

EEO Statement : Davidson Homes LLC is an equal-opportunity employer. The company will provide equal opportunities in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity or any other characteristic protected by applicable federal or state law. This policy applies to all terms, conditions, and privileges of employment and all policies of the company. Learn More