What are the responsibilities and job description for the Front Office Manager - Hyatt Regency Birmingham Hotel position at Davidson Hospitality Group?
Property Info
Hyatt Regency Birmingham – The Wynfrey Hotel consists of 329 beautifully appointed guest rooms and 32,000 square feet of event space, featuring 22 meeting rooms and Merk’s Tavern and Kitchen - casual dining and bar. We are connected to the Riverchase Galleria Mall, which features over 200 stores and restaurants. The hotel is only minutes from the attractions of downtown Birmingham, cultural and historic attractions and the Robert Trent Jones Golf Trail at Oxmoor Valley.
Position Info
Hyatt Regency Birmingham – The Wynfrey Hotel consists of 329 beautifully appointed guest rooms and 32,000 square feet of event space, featuring 22 meeting rooms and Merk’s Tavern and Kitchen - casual dining and bar. We are connected to the Riverchase Galleria Mall, which features over 200 stores and restaurants. The hotel is only minutes from the attractions of downtown Birmingham, cultural and historic attractions and the Robert Trent Jones Golf Trail at Oxmoor Valley.
Position Info
The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
QUALIFICATIONS:
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
About Us
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- 24/7 Healthcare Concierge
- 24/7 Teledoc service
- Maternity Program
- Cancer Program
- Free Maintenance Medications
- Vision Insurance
- Dental Insurance
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
- Team Member Service Awards
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Maintenance Supervisor (Hotel)
Hyatt Regency Birmingham - The Wynfrey Hotel -
Birmingham, AL
Banquet Houseman
Hyatt Regency Birmingham - The Wynfrey Hotel -
Birmingham, AL
Housekeeping Room Attendant
Hyatt Regency Birmingham - The Wynfrey Hotel -
Birmingham, AL
