What are the responsibilities and job description for the IT Field Systems Analyst II position at Davidson Transit Organi?
IT Field Systems Analyst 2
Purpose: This position is responsible for monitoring, supporting, and troubleshooting all aspects of onboard and field-supporting technology devices and associated systems, including but not limited to configuring hardware and software, maintaining, repairing, and upgrading network/data systems, and managing the installation and testing of hardware and software programs.
The position will effectively collaborate with various departments to timely identify IT problems and perform maintenance to keep programs and hardware systems functioning properly.
Reports to: IT Manager
Essential Duties and Responsibilities:
- Install, remove, troubleshoot, and repair complex networks of on-board electronic, communications, and computer devices, including but not limited to Computer Aided Dispatch/Automated Vehicle Location (CAD/AVL) systems, communications systems, automated passenger counters, and other integrated vehicle systems for Wego
- Perform routine maintenance, installation, removal, repair, and advanced troubleshooting for validators, ticket vending machines, electronic bay, and shelter signs.
- Install, troubleshoot, and repair power and data wiring for electronic equipment, including antennas and antenna cabling.
- Configure, test, and troubleshoot complex equipment using a laptop or tablet computer and associated diagnostic equipment.
- Conduct regular system audits and preventative maintenance to ensure equipment is functioning as intended.
- Perform routine software updates.
- Resolve reported and identified software issues.
- Maintain detailed asset management records and relay device software configuration changes to the appropriate departments.
- Accurately and professionally document all actions taken to resolve all system issues in the designated reporting format.
- Actively and continuously improve professional knowledge, skills and abilities by participating in routine training sessions and educational seminars relevant to job duties.
Performs other duties as assigned
The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of a reasonable accommodation. Other responsibilities are those functions, which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned to the position. Employee may be required to perform any other job-related duties as requested by management.
Physical Requirements with or without reasonable accommodations:
Physical activity includes but is not limited to:
- Sitting, standing, lifting, reaching, walking, talking, writing, repetitive motion, carrying, grasping, holding, clarity of vision, speaking, listening.
- Must be able to operate office equipment, including but not limited to telephone, computer, printer, copy machine, facsimile machine, and calculator.
- Position works in an environment where there is some exposure to dust, noise, and temperature. May be moderately exposed to unpleasant working conditions to include, dust, noise, temperature, weather, petroleum products, and chemicals.
- While at the Nashville MTA operating facilities, incumbent should observe all policies, procedures, safety precautions, and regulations using provided protective clothing and devices.
Additional Physical Requirements Include:
- Working in various weather conditions such as rain, cold climate etc.
- Lifting up to 40 pounds
- Climbing stairs and ladders and working at heights
- Working in confined spaces
- Working with ITtools requiring fine motor skills
Required Skills, including but not limited to:
- Strong knowledge of best IT practices and computer systems
- Appropriate skills for dealing effectively with co-workers and the public, in person and via telephone and email
- Ability to quickly become a ‘subject matter expert’ for software and hardware systems associated with CAD/AVL, communications systems, and other onboard integrated devices
- Ability to independently identify and define problems within complex hardware/software platform, determine contributing factors and root causes, and recommend and implement solutions
- Familiarity with and proficiency in the use of computers, including Microsoft Office products as well as specialized diagnostic and device configuration software
- Use of standard office equipment, including telephone, fax/copier, etc.
- Advanced computer skills and data entry ability
- Moderate knowledge of Microsoft Office 365
- Understand and carry out detailed written or verbal instructions
- Solid ability to use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendations
- Speak clearly and distinctly
- Work with little to no supervision
- Perform repetitive work
- Ability to work any schedule; evenings, weekends, and overtime as needed
- Maintain effective working relationships with all levels of staff
- Conceptual knowledge of or ability to quickly learn standard data communications protocols such as IP, UDP, TCP, FTP, etc.
- Experience in configuring communications devices
- Familiar with or ability to quickly learn data communications OSI model
- Ability to read and understand flowchart diagrams, schematics, and technical manuals
- Ability to work and drive in all types of weather conditions
- Ability to quickly acquire additional technical skills to support existing and new on-vehicle systems and devices through both instructor-led training and self-guided learning
- Ability to handle multiple projects
Minimum Job Requirements
- Associate degree or equivalent in technical support field; two or more years of experience in similar work may waive degree requirements
Classification under the Fair Labor Standards Act: Non-Exempt. DTO is an EOE.
Not a Bargaining Unit Position
