What are the responsibilities and job description for the Intake Specialist (Call Center; Full Time, 30 hours per week) position at Davies Group?

Intake Specialist (Full Time)

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

We're on the lookout for an Intake Specialist to join our growing call center! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.

From phone report, gather and evaluate information from the injured worker and / or employer to determine level and / or category of injury, based on set criteria
Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes
Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
Route the FROI call to the appropriate Triage Unit member for further handling
Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
Research any situations that do not allow claim entry to ensure claim is entered to the system
Follow company procedures and State mandated timeframes to comply with laws
Print, organize, and verify all related forms for daily mail-out
Verify all data daily for control purposes via printed lists
Scan and attach new claim documents to the system
Assist with other clerical duties as necessary
Perform other duties as needed

This role is a full-time, 30 hour per week position with a schedule of Monday through Friday, 8 AM-2 PM.

Your Expertise, Skills, and Abilities

High school diploma or equivalent

At least one (1) year of medical terminology or medical office experience is preferred

Bilingual (Spanish and English)

Proactive, independent, and takes initiative with consistent follow through

Superb communication skills, verbal and written, conducted in a timely manner

Superior time management skills with capability of working with and meeting deadlines

Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment

Excellent team player with interpersonal skills

High level attention to detail and problem-solving skills

Capable of working collaboratively and independently with minimal supervision

Exhibit discretion with sensitive and confidential information

Display a comfort level working with key people at all levels within an organization

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes :

Medical, dental, and vision plans to ensure your health and that of your family

A 401k plan with employer matching to help you build a secure financial future

Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment

Paid holidays

Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

LI-REMOTE

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Intake Specialist (Call Center; Full Time, 30 hours per week)

What are the responsibilities and job description for the Intake Specialist (Call Center; Full Time, 30 hours per week) position at Davies Group?

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