Liability Claims Specialist Trainee (Orlando, FL)

This position is on-site and requires reporting to the following location:

Ronald Blocker Educational Leadership Center

445 West Amelia Street, 3rd Floor, Orlando, Florida 32801

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

We're seeking a Liability Claims Support Specialist to join our team! In this role, you will provide on-site support for Property and Casualty claims, serving as a key liaison for our claims operations.

Your Expertise, Skills, And Abilities

• Administrative/clerical duties related to USIS claims operations
• Collect, review and sort all accident/incident reports and report to TPA (vehicle, visitor accident, property damage claims, etc.)
• Scan incident reports in Doc Manager and update the incident reports
• Handle all faxes pertaining to Property and Casualty claims
• Reporting student accident claims that fall under the School Insurance policies;
• Ensuring documents or other materials needed for claims adjudication are provided;
• Generate reports or loss runs from TPA system
• Handle telephone calls from third parties and perform intake or refer to assigned claims adjuster;
• Log subrogation/restitution recoveries and deliver to finance department
• Assist with other administrative duties, special projects, etc.
• Work effectively in two different databases/systems, MS Office and Outlook.
• Perform other duties as assigned.
  
  

This role is a full-time in-office position.

Your Expertise, Skills, And Abilities

• Organized, motivated, detail-orientated, self-starter with good judgment.
• Professional appearance and demeanor; effective communicator verbally and in writing.
• Ability to liaise professionally with client contacts on-site at client location, while effectively maintaining policy and procedure.
• Able to work effectively in fast paced environment. Must be a team player, flexible and easy-going. Ability to multi-task and prioritize effectively.
• Ability to function efficiently and effectively in multiple systems to accomplish goals of the position, ensuring adherence to policies.
• Reliable, good attendance record.
• Excellent customer service and presentation skills.
  
  

Minimum Qualifications

• Excellent customer service and presentation skills.
• High school diploma; excellent office administrative training.
• Proficient in Microsoft suite – Word, Excel, PowerPoint.
• Excellent typing/PC skills (40 wpm).
• Proficient business letter composition, grammar, spelling, punctuation, etc. in English.
• Required to own and safely operate a reliable motor vehicle; maintain vehicle and provide proper licenses and insurance as directed by the company.
• Effective team player.
  
  

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
  
  

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.