Multi-Line TPA Field Adjuster (Charlotte, NC)

Department: Claims Administration & Adjusting

Location: Charlotte, NC

Compensation: $60,000 - $80,000 / two weeks

Description

Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.



Key Responsibilities

Davies Claims North America is looking for an experienced Multi-Line TPA Field Adjuster to investigate and evaluate losses while developing a plan of action to bring claims to a proper resolution in a timely manner, as well as meeting the guidelines and needs of the client. You will complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks.

To be successful in this role, you must possess superior time management skills with the capability of working with and meeting deadlines, demonstrate high level attention to detail and problem-solving skills, and be proactive and independent while taking initiative with consistent follow through. You must have at least 3 to 5 years of adjusting experience, have a valid driver’s license, and possess and maintain a North Carolina Adjuster’s License. Additionally, you will need to exhibit the exceptional capability to multi-task and prioritize with excellent organization and documentation skills and utilize discretion with sensitive and confidential information.

This role is a full-time, home- and field-based position that will require travel at times in the Charlotte, NC area. You must reside locally to this area to be considered for the role.

Skills, knowledge & expertise

• Local travel will be required for claim or scene investigations as necessary
• Carry a technical case load of claim assignments
• Complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks
• Manage time and assignment caseloads with the objective of providing a quality work product as well as meeting invoicing goals, as outlined in the adjuster's Performance Evaluation and Goals
• Investigate claims to determine liability and potential exposure
• Take recorded statements for all type of claims focusing on securing factual information necessary to effectively adjust the claim being investigated
• Present thorough and accurate reports to clients and excess carriers on claims investigations/situations
• Prepare written estimates for repairs utilizing computer based estimating software including Xactimate or any other software as delegated by the Branch Manager
• Draft Reservation of Rights letters and/or Coverage Denials as necessary
• Make recommendation of payment based upon facts as determined during the investigation of the claim assignment
• Nurture and maintain good relations with all clients
• Maintain necessary licensing in good standing and obtain any continuing education certification as required by the licensing state(s)
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned
  

Experience and Qualifications
Required

• Possess a valid driver’s license
• 3-5 years of Property and Casualty adjusting experience (Multi-Line, including Bodily Injury)
• Possess North Carolina Adjuster License and maintain CEU credits
• Must reside in the Charlotte, NC area
• Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
• Understand liability and property policy language and be able to make coverage recommendations
• Capability to use a computer and willingness to learn new software programs and claim handling techniques for various types of claims
• Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks while meeting deadlines, which may include standard performance timeframes and client specific benchmarks
• Possess excellent communication skills, both verbal and written, and transmit information to clients utilizing proper spelling and grammar to ensure all written communication is presented in a professional manner
• Proven customer service ability to meet and deal with people effectively, including claim settlement negotiations with both public and professional individuals
• Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
• Express interest to improve one's knowledge by meeting educational goals

Preferred

• College degree or equivalent work experience

Other skills and abilities:

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization
  
  

Benefits

Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
  

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.