Office Specialist - Front Desk (Part-time) - Bountiful AM

Davis Behavioral Health, Inc. is seeking a part-time Office Specialist - Front Desk to provide coverage at the front desk and complete daily office support functions at the front desk in its outpatient clinic located in Bountiful, Utah.

Primary Responsibilities

The essential functions of this position include, but are not limited to the following assignments:

• Provide world class customer service to all clients, family members, community partners, and all other individuals with whom you interact.
• Check in clients in accordance with established procedures, including verifying insurance information and collecting payment at time of service.
• Answer all phone calls within guidelines and return all calls by the end of the business day.
• Assist clients with scheduling and rescheduling appointments.
• Address cancelled appointments and maintain and monitor cancellation list.
• Connect clients with crisis services, when necessary, within required timeframes.
• Provide clients with tablets to perform status surveys at each visit.
• Maintain professional appearance and cleanliness of the front desk at all times.
• Manage payments and perform deposit responsibilities.
• All other duties as assigned.

Schedule

This position has the following set scheduled:

• 
  Monday: 7:45 am - 2:00 pm
• Tuesday: 7:45 am - 3:00 pm
• Wednesday: 7:45 am - 2:00 pm
• Thursday: 7:45 am - 3:00 pm
• Friday: 8:00 am - 12:30 pm

Location

The Bountiful outpatient clinic is located at 150 North Main Street, Suite 101, Bountiful, Utah 84010.

Compensation & Classification

The starting wage for this position is $15.00 per hour. This position is classified as regular part-time and has a non-exempt status. Hours must be below 30 in any given week. A $67.31 bi-weekly Spanish language incentive stipend is available for candidates who successfully pass a Spanish assessment upon hire.

Backup Coverage

In addition to completing the essential job functions, the successful candidate may be expected to provide backup coverage for the front desk staff in the other outpatient clinics for vacations, sick time, and other leave in the clinic, which will require the successful candidate to be flexible and cross-trained.

The clinic is open Monday - Thursday from 9:00 am to 8:00pm and Friday from 9:00 am to 8:00 pm. In the event that this employee is called in to provide backup coverage during the daily reminder call time, the calls will be made from the clinic instead of from their home.

Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.

The successful applicant will answer telephones and route calls based on requests or subject matter; schedule, reschedule, and cancel appointments: provide information to the public: greet walk-in and potential clients: refer clients to appropriate staff: accept payments: data entry: process and maintain variety of records, file, type, distribute mail, complete end-of-day receipts: and complete other tasks as assigned. Successful applicant must be flexible and willing to perform some intake work, records, and other office duties.
Davis Behavioral Health

Motto

Community. Commitment. Change.

Mission

Davis Behavioral Health will provide access to quality behavioral healthcare by:

• Adhering to principles of choice, safety, transparency, and collaboration with our clients, staff, and partners;
• Utilizing evidence-informed practices to best serve our clients; and
• Being fiscally wise and responsible.

DBH is committed to excellence in community-based behavioral health treatment, progressive, vital and continually responsive to the needs of the community, and advocates for the behavioral health needs of our clients.

Davis Behavioral Health understands that excellent employees are vital to meeting the standards established by its mission and vision statements.

It is highly preferred that individuals who are interested in obtaining employment at DBH, their spouse, or one of their dependents not be actively receiving services at DBH except for medication management services to eliminate/avoid possible conflicts or uncomfortable boundaries.

Davis Behavioral Health is an equal opportunity employer.
Experience and Skills:

Minimum Requirements

The selected candidate must successfully pass a pre-employment criminal background check and drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

High school diploma or equivalent required.

Computer knowledge, including keyboarding (typing) skills.

Possess proficient working knowledge of Microsoft Office Suite and other computer programs.

Previous experience working in a medical office and/or familiarity with medical terminology preferred.

Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

The successful candidate must possess strong verbal communication skills and have demonstrated professional customer service experience. The successful candidate must also demonstrate compassion, courtesy and respect to all clients and their families. Exceptional interpersonal skills with the ability to establish immediate rapport with clients.

Spanish speaking is a plus.
Job Benefits:

Part-time employees at DBH are not eligible to participate in the agency's benefits program.

All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.

From: Davis Behavioral Health, Inc.