What are the responsibilities and job description for the Application Support Specialist I, II, III position at Davis County Government?
Department: Information Systems Office
Salary: $64,213 - $124,000 annually
Closing Date: February 9, 2025
Davis County Information Systems is currently hiring for Application System Engineer I, II, III in Farmington, Utah. This position manages and supports County departments with technology applications; conducts software evaluation, implementation, configuration, upgrades, training and support.
In addition to competitive pay and our upbeat culture, we offer the following benefits day one:
- Affordable medical, dental, and vision coverage day one
- Paid leave: 13 vacation days, 12 days sick leave, 12 holidays
- 401k match of 4%
- Full pension retirement
- Annual performance pay increases up to 3.5%
- 4 weeks paid Parental Leave after 6 months
Minimum Qualifications:
Level I
- Graduation from an accredited college or university with a bachelor's degree in computer science, computer or software engineering, information technology or a closely related field.
- OR an equivalent combination of education and experience substituting one for the other on a year-for-year basis.
Level II
- Graduation from an accredited college or university with a bachelor's degree in computer science, computer or software engineering, information technology or a closely related field.
- Three years of related experience.
- OR an equivalent combination of education and experience substituting one for the other on a year-for-year basis.
Level III
- Graduation from an accredited college or university with a Bachelor's degree in computer science, computer or software engineering, information technology or a closely related field.
- Six years of related experience.
- OR an equivalent combination of education and experience substituting one for the other on a year-for-year basis.
Day to Day Duties
- Fields incoming help requests for third-party and in-house developed applications from end users via telephone, in-person and electronic submission in a courteous manner.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
- Builds rapport and elicits problem details from County employees and customers.
- Prioritizes and schedules tickets. Escalates tickets (when required) to the appropriately experienced technician.
- Records, tracks, and documents the help desk request problem-solving process, including all actions taken through to final resolution.
- Tests fixes to ensure problem has been adequately resolved. Performs post-resolution follow-ups to help requests.
- Learns appropriate software used and supported by the organization.
Click here for full job description:
Application System Engineer I, II, III
About Utah
From rugged red rocks to superb ski slopes, Utah has it all including 5 national parks! It's both a great place to raise a family and a great place to retire. While structured and traditional, we are equally focused on innovation for the future.
Known for our natural resources, we are also brimming with human resources. And, we are committed to attracting and utilizing the best of that human capital to help us accomplish our mission with ever-increasing efficiency and the highest degree of integrity. We show our employees that we value them by offering awesome benefits, work-life balance, and opportunities for professional development.
Check out all the reasons why Davis County is a great place to work, live and play:
Salary : $64,213 - $124,000
