What are the responsibilities and job description for the Technical Support Professional position at Davis County Government?
Job Summary
We are seeking a highly skilled Technical Support Professional to join our team at Davis County Government. In this role, you will provide technical assistance and support to County departments, ensuring proper computer operations and resolving end-user issues efficiently. As a key member of our IT team, you will be responsible for receiving, prioritizing, and documenting help requests, as well as providing hands-on fixes at the desktop level. This is an excellent opportunity to utilize your technical expertise and make a meaningful impact in our organization.
About the Role
As a Technical Support Professional, you will be responsible for:
Requirements
To be successful in this role, you will need:
Benefits
As a valued member of our team, you will enjoy a range of benefits, including competitive pay, paid leave, 401k match, and full pension retirement. Additionally, we offer opportunities for professional development and work-life balance.
We are seeking a highly skilled Technical Support Professional to join our team at Davis County Government. In this role, you will provide technical assistance and support to County departments, ensuring proper computer operations and resolving end-user issues efficiently. As a key member of our IT team, you will be responsible for receiving, prioritizing, and documenting help requests, as well as providing hands-on fixes at the desktop level. This is an excellent opportunity to utilize your technical expertise and make a meaningful impact in our organization.
About the Role
As a Technical Support Professional, you will be responsible for:
- Fielding incoming help requests from end-users via various channels
- Documenting all pertinent end-user information and problem details
- Prioritizing and scheduling tickets, escalating when necessary
- Utilizing software updates, knowledge bases, and frequently asked questions resources to aid in problem resolution
Requirements
To be successful in this role, you will need:
- Graduation from high school or equivalent experience
- One year of technical training in Networking, Computer Science, Information Systems, or a closely related field
- Six months of formal experience in support industry-standard hardware and software or an acceptable combination of education and experience
Benefits
As a valued member of our team, you will enjoy a range of benefits, including competitive pay, paid leave, 401k match, and full pension retirement. Additionally, we offer opportunities for professional development and work-life balance.
