What are the responsibilities and job description for the Tier 2 Tech Support (1099 Gig Work) | Meno Park position at Davis Technology Management?
Job Description
Job Description
ABOUT US
Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age.
At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients.
CORE VALUES IN ACTION
Raving Fans : This is the HEART of Davis Technology Management. It’s not just about meeting expectations, it's about EXCEEDING them. We aim to create a ripple effect of positivity, both within our team and for our clients.
Autonomy, Mastery, and Purpose : We believe everyone deserves the right to choose their own path, be excellent at what they do, and work on things where your contribution is visible and meaningful to you. Find your rhythm, master your domain, and understand the bigger picture of your contributions.
Growth : Complacency isn’t in our dictionary. We thrive on evolution, aiming to be better, smarter, and more efficient with each passing day. What’s the best book you’ve read recently? Did it inspire you? What did you learn? Let’s discuss!
Accountability : We embody it in what we do, every day. We stand by our commitments, taking pride in our work and owning up to our responsibilities.
Better Stories : Every day is an opportunity to do incredible things! We actively encourage our team to seek out experiences that enrich their personal and professional lives. We’d love to hear your stories!
Tier 2 Support Specialist (1099 Gig Work)
Location : Onsite, Menlo Park, CA
Hours : 2-5 hours per week, hours flexible
Rate : $30 / hr, 1099 (no W2)
Position Overview :
We’re seeking a skilled Tier 2 Support Specialist for a biotechnology office in Menlo Park, CA. Candidates must be U.S. citizens or Green Card holders . The role requires on-site presence in the Menlo Park office, not remote or hybrid. This is a great opportunity for a technical gig worker looking to add a few hours of work to their weekly schedule.
Key Responsibilities :
Serve as the primary escalation point for Tier 1 support issues, ensuring systems are operational and "lights-on."
Troubleshoot and resolve networking issues, including hardware-related challenges such as damaged Ethernet cables.
Provide technical support for both Apple / Mac and Microsoft systems, with a focus on Apple / Mac environments.
Support iPhone users and assist with mobile device troubleshooting as needed.
Manage and maintain IT infrastructure in a minimally staffed office environment.
Perform after-hours or during-hours support, as required, based on operational needs.
Qualifications :
Proven experience as a Tier 2 Support Specialist or equivalent mid-tier IT support role.
Strong networking background, including hardware and cabling knowledge.
Proficiency with Apple / Mac systems; familiarity with Microsoft systems is a plus.
Ability to work independently in a low-support environment with minimal supervision. You’ll work with a support desk for escalated issues.
Excellent troubleshooting skills, particularly for hybrid office setups with minimal staffing.
Strong communication skills to effectively liaise with internal teams and external vendors.
Additional Information :
Start date : Approximately 2 months from now.
This role is expected to be part-time for at least 18 months or longer , with no immediate plans for full-time or extended hours.
On-site presence is required 2-5 hours per week at the Menlo Park office.
Candidates must have flexibility for potential after-hours support.
The role requires a proactive and adaptable approach to evolving needs.
If you’re a reliable IT gig worker with a passion for maintaining IT functionality in unique environments, we’d love to hear from you!
Please note : once you apply, you will be invited to start our prescreen in a separate email. Please check your spam filter if you don't receive the email soon after applying.
Salary : $30
