What are the responsibilities and job description for the Customer Service Representative I position at Dawn Foods?

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

Industry-leading health insurance on Day 1!
Competitive Pay
401(K) company match
10 Paid Company Holidays
Paid Time Off
Professional training
Family-owned business over 100 years in service
An opportunity for career advancement, working as part of an empowering workforce.

Job Purpose and Overview

Customer Service Representative I is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. The Customer Service Representative's primary function is to help ensure operational excellence through attention to detail and the driving of processes / policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

Shift Schedule : Typically, Monday-Friday 8 AM-5 PM, with a willingness to flex work hours based upon customer need, regional location, or Leader direction

Onsite : 5 days per week at the Dawn Salt Lake City Distribution Center

What will you do as a Customer Service Rep I at Dawn Foods?

Enter and maintain customer orders while ensuring accuracy

Effectively manage inbound customer service phone and web inquiries.

Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments

Collaborate with Dawn Market Sales team members to build relationships / rapport with customers

Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options

Provide entry-level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II

Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager

Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions

Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy

All other duties and responsibilities as assigned by Customer Success management.

What Does It Take to be a Customer Service Rep I at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

High school diploma / GED

2 Years of Customer Service Experience. Relevant experience in a Supply Chain / Distribution support related role can also be considered

Attention to Detail

Strong Organizational Skills

Detail Oriented with the ability to multi-task and work independently

Excellent verbal and written communication skills

Below are the preferred qualifications to be a fit for this job

Bilingual - Fluency in Spanish Highly Preferred

SAP Experience Preferred

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work in a Professional office environment 5 days per week.

Team members must regularly lift and / or move up to 25 pounds

Team members must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

Note : The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation Range :

40,800 - $61,200 with bonus incentive.

LI-JA1 #LI-Onsite

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity / gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID : 36682

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Date : Jan 17, 2025

If you need accommodation for any part of the employment process because of a disability, please send an email to careers@dawnfoods.com.

Salary : $40,800 - $61,200

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