What are the responsibilities and job description for the Bilingual Enrollment Specialist position at Daymark Health?
Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark's comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans - and setting a new standard in cancer care.
Daymark's groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation's foremost leaders in oncology and value-based care. Daymark emerged from Healthcare Foundry, a platform dedicated to creating purpose-built, technology-enabled healthcare organizations. Daymark Health is backed by Maverick Ventures.
Your Role : Driving Patient Enrollment and Engagement
As the first Enrollment Specialist at Daymark Health, and as a member of our initial team, you will be the first point of contact for prospective patients, playing a pivotal role in growing our patient base and helping individuals understand the value of our services. You will engage with patients over the phone, educate them on the benefits of joining Daymark's program (at no cost), and guide them through the enrollment process. You will be instrumental in connecting patients to their dedicated care teams, ensuring they receive personalized support tailored to their needs.
What Success Looks Like
Within your first three months, you will be able to :
- Make 60 outbound calls daily to introduce Daymark's services, build relationships, and enroll patients into our program.
- Engage patients with empathy by actively listening to their needs, answering their questions, and building trust through genuine, supportive interactions.
- Surface patient goals and priorities , gathering insights that help our care team tailor support and resources effectively.
- Welcome new patients and caregivers , clearly explaining Daymark's care navigation process and the array of resources available.
- Manage inbound communications , acting as the first point of contact for phone calls and emails, triaging inquiries, and connecting patients with providers when necessary.
- Obtain patient consent and complete enrollment surveys, escalating urgent needs according to Daymark's protocols.
- Achieve and exceed performance goals , participating in coaching sessions and applying feedback to refine your approach.
WHAT WE ARE LOOKING FOR
Why Join Us?
At Daymark Health, you'll be at the forefront of transforming cancer care by helping patients access life-changing support and resources. You'll have the opportunity to grow within an innovative, mission-driven organization that values proactive, results-oriented team members. If you're passionate about healthcare, thrive in a dynamic environment, and are motivated by achieving goals and a substantial bonus opportunities, we want to hear from you.
Apply today to become a key player in Daymark Health's growth and impact.
Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Daymark Health patient-facing roles require compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.
All roles that require in-home visits to patients or to provider offices must provide proof of a valid driver's license.
