Implementation Specialist

Description

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Flex Spending Account
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale: $18-$21 Hr. 

Summary: Implementation Specialist is an individual contributor responsible for ensuring the deployment of systems and interfaces to Daymark Recovery’s teams/staff. They will conduct meetings/workshops with members of the management as well as end-users in order to analyze the business and functional requirements. Conduct independent testing and support end users during client-led testing of new workflows. Disseminate information to team, provide cross team training on new groups. Help teams with workflow efficiencies and challenges to find out of the box solutions. Help identify gaps in workflows/ procedures and assist the information systems team in finding solutions for the gaps. 

The Implementation Specialist will be responsible for initial onboarding and training users for existing systems and/or newly developed solutions. They will also provide additional post go-live and ongoing refresher trainings. Development of end-users with a knowledgebase to provide users with self-service assistance. The Implementation Specialist will work to provide end-to-end project ownership, central point of contact and liaison for projects, and provide direct end-user training.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation considered to enable individuals with disabilities to perform the essential functions.

• Must have the ability to perform analysis to identify, troubleshoot, research and resolve issues during the implementation life cycle.
• Uses organizational tools effectively along with sound judgement to make reasonable assumptions and decisions for workflows.
• Demonstrates a passion for excellent customer service cross teams, departments, and locations.
• Ability to present technical information both verbally and nonverbally to both technical and non-technical audiences.
• Ability to effectively train users and act as liaison between users and development team.
• Ability to engage in multiple projects and manage parallel tasks involved in meeting deadlines and deliverables.
• Ability to both build effective training materials and conduct presentations for electronic health records and front desk applications.
• Ability to analyze workflows and datasets, making recommendations to integration teams when form logic and/or data audits will improve the integrity of EDI transactions.
• Ability to use office automation products such as Microsoft Office to build effective graphical representations of datasets, including trend analysis.
• Comfortable in speaking with customers, and being able to handle any size group meetings.
• Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.
• Ability to work both independently and as part of a team.

Education and/or Experience:   BA/BS Degree (Business Administration, Computer Science) preferred or equivalent working experience. 3-5 years’ experience in a client-facing role that involves requirements gathering, training and/or change management. Experience supporting the NextGen Enterprise application suite preferred. Prefer experience working with implementation projects prior to go-live in health care environment.  Will consider applicable job experience in lieu of educational requirements.

Licensure/Certifications:  Prefer Project Management Professional (PMP) certification.

Qualifications

Salary : $18 - $21