What are the responsibilities and job description for the Implementation Specialist position at ImagineSoftware?
Job Details
Description
Implementation Specialist
How this Role Makes an Impact
The Imagine team is growing our client base, and we are inviting a passionate Implementation Specialist to come join our team! The Implementation Specialists will engage with both clients and internal teams to ensure outstanding implementations. This role is ideal for a candidate who is detail-oriented, highly motivated and who can quickly and efficiently solve client-related issues.
If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further! We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.
Essential Duties
- Gather requirements, test, and deploy implementation deliverables.
- Manage client expectations and ensure outstanding implementations according to project timelines.
- Effectively communicate timelines, status, and changes with internal teams and clients.
- Track progress of customer projects using internal tools.
- Educate and train clients on the effective utilization of products.
- Monitor and resolve client issues through ticketing systems.
- Document client request requirements and deliverables.
- Documentation of new and evolving processes, procedures and workflows.
- Ensure a successful transition of the client to the support team.
- Conducting remote or onsite training sessions as needed.
- Other duties as assigned.
Education and/or Experience Needed
- 4-year degree preferred or 5 years of medical related field
Qualifications You Must Have
Required:
- Knowledge of Healthcare Revenue Cycle Management process.
- Solid understanding of healthcare/billing processing operations (837, 835, 270/271, 277CA, HCFA-1500, UB04 forms)
- Knowledge of payment reconciliation processes
- Proven ability to build and maintain relationships with clients
- Highly motivated, goal & detail oriented, and persistent personality
- Ability to understand and efficiently execute system-related solutions
- Ability to quickly learn technical material and apply new processes and technologies
- Ability to handle stressful situations and deadline pressures well
- Intermediate-to-Mastery level knowledge of basic Microsoft Office applications
- Flexibility to work with internal groups and external users
- High level of enthusiasm and initiative
- Ability to work well in a team environment
- Ability to work independently to meet deadlines and manage multiple projects
- Excellent written and oral communication skills
Preferred:
- Familiarity with healthcare and EDI terminology and file formats
- Knowledge of basic SQL
- Experience with file movement and modification using Windows PowerShell and Command Prompt (CMD)
Employment Type
- Full-Time, Exempt
Reporting Structure
- EDI Implementation Manager
Work Environment
Working conditions are normal for an office environment. Up to 25% travel may be required.
At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.
Qualifications
Salary : $55,000 - $85,000
