Front desk agent

Position Summary : A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay.

Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available : Full Time

• 3 Afternoon Shift (2 shifts 2 : 00PM-10 : 00PM & 1 shift 2 : 00PM-5 : 00PM)
• 2 Day Shift (1 shift 6 : 00AM-5 : 00PM & 1 shift 6 : 00AM-2 : 00PM)

Front Desk Clerk duties and responsibilities :

• Process guest registrations, including the computation and collection of payment.
• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Maintain room status inventory.
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Send and receive telephone calls and facsimiles; sort incoming mail and messages.
• Conduct night audit as assigned.
• Respond to guest needs, special requests, and complaints as needed.
• Process guest invocations of 100% satisfaction guarantee.
• Smile, acknowledge, and greet guests at front desk and other public areas.
• Be available to work a flexible schedule.
• Assist other employees in various assignments, to include assisting with breakfast.
• Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations.
• Report and store lost-and-found items in accordance with hotel procedures.
• Bi-lingual is a plus.

Minimum Skill Requirements :

• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgement and discretional skills and be able to work with little supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to speak, read, write and understand English.
• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
• Must be able to lift up to 20 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including PC computers, fax machine, and photocopier.
• Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

Compensation : Depending on Experience and shift schedule

Typically Start at $13.00 - $14.00

Job Types : Full-time

Schedule :

• 8-hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability
• Flexible schedule

Experience :

Customer service : 1 year (Preferred)

Language :

• English (Required)
• Spanish (Preferred)

Shift availability :

• 3 Afternoon Shift (2 shifts 2 : 00PM-10 : 00PM & 1 shift 2 : 00PM-5 : 00PM)
• 2 Day Shift (1 shift 6 : 00AM-5 : 00PM & 1 shift 6 : 00AM-2 : 00PM)

Work Location : In person

Last updated : 2024-11-21

Salary : $13 - $14