What are the responsibilities and job description for the Front Desk Agent position at Days Inn by Wyndham Hotels?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for guest services, and the ability to handle various front desk operations efficiently.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and welcoming experience.
- Manage guest reservations, including modifications and cancellations, using hotel management software.
- Handle inquiries and provide information regarding hotel services, local attractions, and amenities.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Respond promptly to guest requests and complaints, resolving issues with professionalism and courtesy.
- Maintain an organized front desk area, ensuring all materials are readily available for guests.
- Operate phone systems effectively to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong understanding of hotel operations and guest services principles.
- Excellent communication skills with a focus on phone etiquette and interpersonal interactions.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in using computer systems and phone systems relevant to hotel management.
- A positive attitude with the ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests while working in a dynamic hospitality environment!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Fargo, ND 58103 (Required)
Ability to Relocate:
- Fargo, ND 58103: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14
