What are the responsibilities and job description for the Hotel Front Desk Agent (PM Shift) position at Days Inn by Wyndham Hotels?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment.
Days Inn by Wyndham, 5646 Buckeystown Pike, Frederick MD 21704
We are looking for someone to work 3pm-11pm fulltime with weekends available.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the front desk operations, including check-ins and check-outs efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette to assist guests with inquiries or reservations.
- Handle guest requests and complaints with professionalism, ensuring guest satisfaction at all times.
- Maintain accurate records of guest information and transactions using hotel management software.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Collaborate with other departments to ensure seamless service delivery and address any guest needs effectively.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
Qualifications
- Previous experience in hotel management or a similar role in hospitality is preferred.
- Strong guest service skills with an emphasis on building positive guest relations.
- Proficiency in using phone systems and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work flexible hours, including weekends and holidays as needed.
- A passion for hospitality and commitment to providing outstanding service to every guest.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Frederick, MD 21704 (Required)
Ability to Relocate:
- Frederick, MD 21704: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
